Refund policy
RETURNS & REFUNDS POLICY
Last updated: 8 September 2026
We want you to receive the products you ordered in the condition and form you reasonably expected. This Returns & Refunds Policy explains how we handle returns, refunds, replacements and order issues.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
1. Change of Mind
Please choose carefully.
Unless otherwise stated, we do not offer returns, exchanges or refunds simply because you:
- changed your mind;
- ordered the wrong product;
- no longer want the product;
- found the product elsewhere at a different price; or
- decided after purchasing that the product is not suitable for your personal preferences.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
2. Damaged, Faulty or Incorrect Products
If your physical product arrives damaged, faulty, materially different from its description, or you receive the wrong item, please contact us at thegoddessphilosophy@gmail.com.
Please include:
- your name;
- your order number;
- a description of the problem; and
- photographs of the product and packaging where relevant.
We may request additional information reasonably necessary to assess the issue.
Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.
3. Australian Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
If a product has a major problem, you may be entitled to reject the product and choose a refund or replacement.
For a minor problem, we may be entitled to provide an appropriate remedy within a reasonable time.
Nothing in this policy is intended to limit those rights.
4. Books
Minor variations arising from printing, binding, paper, colour reproduction or manufacturing processes are not ordinarily considered faults where they do not materially affect the use or quality of the book.
If a book arrives materially damaged, misprinted, incorrectly bound or otherwise faulty, please contact us so we can assess the issue.
5. Digital Products and Ebooks
Because ebooks, downloads and other digital products can generally be accessed immediately after purchase, we do not offer change-of-mind refunds for digital products once they have been supplied or made available for download.
However, if a digital product is faulty, inaccessible because of an issue on our side, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact us and we will provide an appropriate remedy.
If you experience a technical problem accessing a digital purchase, please contact us before purchasing another copy.
6. Pay It Forward and Contributor Purchases
Where a book is purchased through a Pay It Forward or Contributor tier, the additional amount forms part of that purchasing option and supports the provision of additional books through The Goddess Philosophy's distribution or outreach initiatives.
If your underlying purchase is eligible for a refund under Australian Consumer Law, we will handle the transaction in accordance with your applicable legal rights.
Pay It Forward and Contributor purchases should not be treated as charitable donations or assumed to be tax-deductible unless expressly stated otherwise.
7. Limited Editions, Made-to-Order and Custom Products
Some products may be produced in limited quantities, printed on demand, made to order or customised.
Unless required by law, these products cannot be returned simply because you change your mind.
Your rights regarding faulty, damaged, incorrectly supplied or misdescribed products are not affected.
8. Jewellery and Other Physical Products
For hygiene, safety or product-integrity reasons, certain products may not be eligible for change-of-mind returns once opened, worn or used.
This does not affect your rights under Australian Consumer Law if the product is faulty or otherwise fails to meet an applicable consumer guarantee.
9. Sale and Promotional Items
Sale, promotional and discounted products are subject to the same consumer guarantees as other products.
We do not provide change-of-mind refunds merely because an item was subsequently discounted or offered as part of another promotion.
10. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered or is returned to us because the address supplied was incorrect or incomplete, we may require payment of reasonable additional shipping costs before resending the order.
If you notice an error in your shipping details, contact us as soon as possible at thegoddessphilosophy@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
11. Delivery Issues
If tracking shows that an order has been lost, damaged in transit or otherwise affected by a delivery problem, please contact us.
We may need to investigate the matter with the relevant postal, courier, printing or fulfilment provider before determining the appropriate remedy.
Nothing in this section limits any rights you have under Australian Consumer Law.
12. How to Request a Return, Refund or Replacement
To report a problem or request a remedy, contact:
Email: thegoddessphilosophy@gmail.com
Please include your order number and enough information for us to identify and assess the issue.
Do not return a product without contacting us first, as the appropriate return address may depend on the product and fulfilment provider.
If a return is required, we will provide instructions.
13. Return Shipping Costs
Where a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise eligible for a remedy that requires its return, we will handle reasonable return costs as required by applicable law.
Where we voluntarily agree to accept a return that is not legally required, any applicable return shipping costs will be communicated to you before the return is authorised.
14. Refund Processing
Approved refunds will generally be issued to the original payment method where possible.
The time taken for a refund to appear in your account may depend on your bank, card issuer or payment provider.
15. Contact
For questions about returns, refunds, replacements or an order, please contact:
The Goddess Philosophy
Email: thegoddessphilosophy@gmail.com
Website: thegoddessphilosophy.com
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The Goddess Philosophy
thegoddessphilosophy.com
thegoddessphilosophy@gmail.com